What factors make certain conversations in our professional settings – “difficult”?
For some it might be that a specific topic is uncomfortable. For others, it may be that certain circumstances make us feel awkward. Often, we know that if the conversation is handled badly, it will result in serious repercussions. In some instances, speaking up (or down) “the chain of command” is stressful. For many, it often comes down to personality and style. Some people really are just difficult to talk to in any situation. And some of us, simply have a difficult time talking to certain people – period.
Of course, in a setting like ours, one of the most essential factors of many difficult conversation is that after the conversation is over – we will, undoubtedly need to continue seeing and working with this person in the future. So we want to get it right. After all, ongoing (personal and professional) relationships carry much more responsibility than “one-time” meetings.
In this session, participants learn five specific face-to-face communication techniques and strategies that will help them communicate more effectively and persuasively, with whoever they need to interact with – and whatever they need to talk about.